Privacy Policy

This Privacy Policy describes how Scope, Inc. (“Scope,” “our,” “us”, “we”) collects, stores, uses, and discloses personal data regarding individuals (“you”) who either visit or interact with our website (“Visitors”) at www.scope.com (“Site”) or use the software implementation management platform we make available through the Site (“Users”, collectively with the Site, the “Platform”).

This Privacy Policy specifically describes our practices regarding:

1. Data Collection

2. Data Uses

3. Data Location and Retention

4. Data Sharing

5. Cookies and Tracking Technologies

6. Communications

7. Data Security

8. Data Subject Rights

9. Data Controller/Processor

10. Additional Notices

Your privacy is important to us, and we are committed to making our practices regarding your personal data more transparent. Please read this Privacy Policy carefully and in conjunction with our Website Terms of Use (“Terms”) and any additional agreement you execute for use of our Platform, and make sure you fully understand and agree to it. You are not legally required to provide us with any Personal Data (defined below), and may do so (or avoid doing so) at your own discretion. If you do not wish to provide us with Personal Data, or have it processed by us or any of our Service Providers (defined in Section 4 below), please do not access our Site or use our Platform. You may also choose not to provide us with “optional” Personal Data, but please keep in mind that without it we may not be able to provide you with the full range of our offerings or with the best user experience when using our Platform.

1. Data Collection

We collect various types of personal data regarding our Users as well as data regarding Visitors to our Site. Such data is typically collected and generated through your interaction with us or our Platform, through automatic means, or directly from you, from other Users, from our customers, or from other third parties (including Service Providers).

Specifically, we collect the following categories of data (which, to the extent the data relates to an identified or identifiable individual, is referred to as “Personal Data”):

Data automatically collected or generated: When you visit, interact with, or use our Platform, we may collect, record, or generate certain technical data about you. We do so either independently or with the help of third party Service Providers, including through the use of “cookies” and other tracking technologies (detailed in Section 5 below). Such data consists of connectivity, technical, and aggregated usage data, such as IP addresses and general locations, device data (like type, operating system, mobile device id, browser version, locale, and language settings used), date and time stamps of usage, the cookies and pixels installed or utilized on such device and the recorded activity (sessions, clicks, and other interactions) of Visitors and Users in connection with our Platform. In addition, phone calls (e.g., with our customer support team) may be automatically recorded, tracked and analyzed, for purposes including, but not limited to, analytics, service, operations, business quality control and improvements, and record-keeping purposes.

1.2. User Data received from you: When you contact us or sign up for the Platform and create your individual profile (“User Profile”), you may provide us with Personal Data. This includes your name, workplace and position, contact details (such as e-mail, phone, and address), account login details (e-mail address and passwords which are automatically hashed), as well as any other data you choose to provide when you use our Platform, contact us, or interact with others via our Platform. For example, you may connect your Google account when you sign up or login to the Platform, and thereby provide us with your name, e-mail address, image and other details listed on your profile there. You may also provide us with your profile photo, location, time-zone, skills, device, general location, and activity logs and data; as well as your preferences, characteristics and objectives for using the Platform (collectively, “User Data”).

You may also send us a “Contact Us” or support request, or provide us with feedback, reviews, or answers to surveys or promotions, including by submitting an online form on our Platform or social media channels, by posting on any of our online public forums or communities, by sending an e-mail to any of our designated addresses, or any other form of communication. Such data may include details on a problem you are experiencing, contact information, and other documentation or information.

Our customers may provide us with additional User Data such as their billing details, business needs, and preferences. To the extent that such data concerns a non-human entity (e.g., the bank account of a company or business), we will not regard it as “Personal Data” and this Privacy Policy will not apply to it.

Customer data containing Personal Data: Users may choose to upload or submit customer data to our Platform which includes Personal Data (e.g., by uploading the customer’s clients or employee directories). Personal Data which is included in customer data will only be processed by Scope on behalf of our customer (who owns the Scope customer account), in accordance with this Privacy Policy, and any other separate agreement in place with that customer.
User Data received from our Customers and Users: Customers and Users may provide us with the contact details of their employees, team members, and colleagues, in order for us to contact, invite or subscribe them as Users to our Platform. Such data typically includes these individual’s names, phone numbers and work e-mails, however, additional data may be provided at the discretion of those providing it. For the purposes of this Privacy Policy, this data will also be considered “User Data”.
Data received from other third parties: We may receive Personal Data concerning you from other sources. For example, if you participate in an event, webinar, or promotion that we sponsor or participate in, we may receive your Personal Data from its organizers. We may also receive your contact and professional details (e.g., your name, company, position, contact details, and professional experience, preferences and interests) from our business partners or Service Providers, and through the use of tools and channels commonly used for connecting between companies and individuals in order to explore potential business and employment opportunities, such as LinkedIn.

Data concerning service integrations: If, when using the Platform, you or your administrator choose to integrate the customer’s account on a third-party service (and such service is supported by our Platform), we will connect and integrate that third-party service to ours. The third-party provider of this integration may receive certain relevant data about or from your customer account (including User Data), or share certain relevant data from your customer account on their service with our Platform, depending on the nature and purpose of such integration. Note that we do not receive or store your passwords for any of these third-party services (but do typically require your API key in order to integrate with them). If you do not wish your data to be shared with such third-party service(s), please contact your administrator.
Data obtained through Analytics Tools: We may at times use analytics tools (e.g., Google Analytics) to collect data about the use of our Site and Platform. Analytics tools collect data such as how often Users and Visitors visit or use the Site or Platform, which pages they visit and when, and which website, ad, or e-mail message brought them there.

2. Data Uses

We use Personal Data as necessary for the performance of our Platform, to comply with our legal and contractual obligations, to support our legitimate interests in maintaining and improving our Platform, (e.g., understanding how our Platform is used and how our campaigns are performing, and gaining insights which help us dedicate our resources and efforts more efficiently in marketing, advertising and selling our Platform to you and others), to provide customer service and technical support, and to protect and secure our Users, customers, Visitors, ourselves, and our Platform.

We do not sell your personal information for the intents and purposes of the California Consumer Privacy Act (CCPA).

Specifically, we use Personal Data for the following purposes:

2.1 To facilitate, operate, and provide our Platform;
2.2 To authenticate the identity of our Users, and to allow them to access our Platform;
2.3 To provide our Visitors, Users, and customers with assistance and support;
2.4 To gain a better understanding on how Visitors and Users evaluate, use, and interact with our Platform and how we could improve their’s and others’ user experiences, our offerings, and the overall performance of our Platform;
2.5 To facilitate and optimize our marketing campaigns, ad management and sales operations, and to manage and deliver advertisements for our offerings more effectively, including on other websites and applications. Such activities allow us to highlight the benefits of using our Platform, and help us increase your engagement and overall satisfaction with our Platform. This includes contextual, behavioral and interest-based advertising based on the Visitor’s or User’s activity, preferences, or other data available to us or to our business partners;
2.6 To contact our Visitors, Users, and customers (whether existing or prospective) with general or personalized service-related messages, as well as promotional messages that may be of specific interest to them (as further described in Section 6 below);
2.7 To facilitate, sponsor, and offer certain events, contests, and promotions;

2.8 To publish your feedback and submissions to our public forums and blogs;

2.9 To support and enhance our data security measures, including for the purposes of preventing and mitigating the risk of fraud, error, or any illegal or prohibited activity;

2.10 To create aggregated statistical data, inferred non-personal data or anonymized data (rendered non-personal), which we or our business partners may use to provide and improve our respective offerings, or for any other purpose; and

To comply with applicable laws and regulations.

Notwithstanding anything to the contrary in the foregoing, in respect of Personal Data we obtain from Google OAuth API Scopes, used in our integration with certain Google services (the “Integrated Google Services”), our use of such Personal Data and the data aggregated, anonymized, or derived therefrom (the “Restricted Personal Data”) is limited to the following:

a) Facilitating, operating, supporting, providing and improving the Integrated Google Service;
b) Troubleshooting or security purposes (such as investigating a bug or abuse);
c) Compliance with applicable law and regulations;
d) For our internal operations, provided that the Restricted Personal Data (including derivations thereof) have been aggregated and anonymized;
e) Transfer of the Restricted Personal Data to third parties: (1) in accordance with this Privacy Policy, solely to the extent necessary to provide or improve the Integrated Google Services; (2) to comply with applicable laws and regulations; and (3) in connection with any change in control, including by means of merger, acquisition or purchase of substantially all of our assets;
f) In strict accordance with your affirmative agreement; or
g) Our use of Restricted Personal Data and our transfer of Restricted Personal Data to any third party, will adhere to Google’s Limited Use Requirements.

3. Data Location & Retention

3.1 Data Location: Your Personal Data will be maintained, processed and stored by us and our authorized Service Providers in the United States.

3.2 Data Retention: We will retain your Personal Data for as long as is reasonably necessary in order to maintain and expand our relationship and provide you with our Platform and offerings, in order to comply with our legal and contractual obligations, or to protect ourselves from any potential disputes (i.e., as required by laws applicable to records and bookkeeping, and in order to have evidence concerning our relationship, should any legal issues arise following your discontinuance of use), all in accordance with applicable laws and regulations.

Please note that except as required by applicable law or our specific agreements with you, we will not be obligated to retain your Personal Data for any particular period, and we are free to securely delete it or restrict access to it for any reason and at any time, with or without notice to you. If you have any questions about data retention, please contact us by e-mail at info@scopeinc.com.

4. Data Sharing

4.1 Legal Compliance: In exceptional circumstances, we may disclose or allow government and law enforcement officials access to your Personal Data, in response to a subpoena, search warrant, or court order (or similar requirement), or in compliance with applicable laws and regulations. Such disclosure or access may occur if we believe in good faith that (a) we are legally compelled to do so, (b) disclosure is appropriate in connection with efforts to investigate, prevent, or take action regarding actual or suspected illegal activity, fraud, or other wrongdoing, or (c) such disclosure is required to protect the security or integrity of our offerings.

4.2 Service Providers: We may engage selected third party companies and individuals to perform services complementary to our own. Such service providers include Third Party Service providers, hosting and server co-location services, communications and content delivery networks (CDNs), data and cyber security services, billing and payment processing services, fraud detection and prevention services, web analytics, e-mail distribution and monitoring services, session or activity recording services, remote access services, performance measurement, data optimization and marketing services, social and advertising networks, content providers, e-mail, voicemails, support and customer relation management systems, and our legal and financial advisors (collectively, “Service Providers”). These Service Providers may have access to your Personal Data, depending on each of their specific roles and purposes in facilitating and enhancing our Platform, and may only use it for such limited purposes as set forth in our agreements with them. When our Service Providers contact you in order to offer or promote our Platform, they may additionally interest you in their own services. Should you decide to engage in such activities with Scope’s Service Providers, please note that such engagement is beyond the scope of our Terms and Privacy Policy and will therefore be covered by our Service Provider’s terms and privacy policy.

4.3 Third Party Websites and Services: Our Platform includes links to third party websites, and may offer integrations with third party service. Such websites and third party services, and any information you process, submit, transmit, or otherwise use with such websites and third party services, are governed by such third party’s terms and privacy practices and policies, and not by this Privacy Policy. We encourage you to carefully read the terms and privacy policies of such websites and third party services.

4.4 Sharing Personal Data with our customers and other Users: We may share your Personal Data with the customer that owns the account to which you are subscribed as a User (including data and communications concerning your User Profile). In such cases, sharing such data means that the account’s admin(s) may access it on behalf of the customer, and will be able to monitor, process, and analyze your Personal Data. This includes instances where you may contact us for help in resolving an issue specific to a team of which you are a member (and which is managed by the same customer).

Any customer data or other content submitted by you to private boards may still be accessed, copied and processed by the customer’s admin(s). Your User Profile and User Data will also be made available to all the authorized Users who can view the same board(s) as you. Please note that Scope is not responsible for and does not control any further disclosure, use, or monitoring by or on behalf of the customer (who is the “data controller” of such data).

If you register or access the Platform using an e-mail address at a domain that is owned by your employer or organization (our customer), and another team within such customer’s organization wishes to establish an account on the Platform, certain information about you, including your name, profile picture, contact info, and general use of your account may become accessible to the customer’s admins and Users.

4.5 Sharing your Feedback or Recommendations: If you submit a public review or feedback, note that we may (at our discretion) store and present your review to other users of our Sites and Platform (including other customers). If you wish to remove your public review, please contact us at info@scopeinc.com. If you choose to send others an e-mail or message inviting them to use the Platform, we will use the contact information you provide us to automatically send such invitation e-mail or message on your behalf. Your name and e-mail address may be included in the invitation e-mail or message.

4.6 Community Forum: Our Site may include public blogs or forums. Any information you submit on these forums, blogs, and communities, including profile information associated with the account you use to post the information, may be read, collected, and used by others who access the Site. Due to the nature of such public forums, your posts and certain profile information may remain visible to all even after you terminate your account. To request removal of your information from publicly accessible areas of the Site operated by us, please contact us as provided in Section 10 below. In some cases, we may not be able to remove your information, in which case we will let you know if we are unable to and why.

4.7 Protecting Rights and Safety: We may share your Personal Data with others if we believe in good faith that this will help protect the rights, property, or personal safety of Scope, any of our Users or customers, or any members of the general public.

4.8 Our Affiliated Companies: We may share Personal Data internally amongst affiliated companies, for the purposes described in this Privacy Policy. In addition, should Scope or any of its affiliates undergo any change in control, including by means of merger, acquisition, or purchase of substantially all of its assets, your Personal Data may be shared with the parties involved in such an event. If we believe that such change in control might materially affect your Personal Data then stored with us, we will notify you of this event and the choices you may have via e-mail or prominent notice on our Platform.

For the avoidance of doubt, Scope may share your Personal Data in additional ways, with your explicit approval, or if we are legally obligated to do so, or if we have successfully de-identified or otherwise anonymized such data. We may transfer, share or otherwise use non-personal data at our sole discretion and without the need for further approval.

5. Cookies and Tracking Technologies

Our Site and Platform (including some of our Service Providers) utilize “cookies”, anonymous identifiers, container tags, and other technologies in order for us to provide our Platform and ensure that it performs properly, to analyze our performance and marketing activities, and to personalize your experience. Such cookies and similar files or tags may also be temporarily placed on your device. Certain cookies and other technologies serve to recall Personal Data, such as an IP address, previously indicated by a User. To learn more about our practices concerning Cookies and Tracking, please contact us at info@scopeinc.com.

Please note that we do not change our practices in response to a “Do Not Track” signal in the HTTP header from a browser or mobile application, however, most browsers allow you to control cookies, including whether or not to accept them and how to remove them. You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser.

6. Communications

6.1 Platform Communications: We may contact you with important information regarding our Platform. For example, we may send you notifications (through any of the means available to us) of changes or updates to our Platform, billing issues, service changes, log-in attempts, password reset notices, and the like. Our customers, and other Users on the same account, may also send you notifications, messages, and other updates regarding their or your use of the Platform. You can control your communications and notifications settings from your User Profile settings. However, please note that you will not be able to opt-out of receiving certain service communications which are integral to your use (like password resets or billing notices).

6.2 Promotional Communications: We may also notify you about new features, additional offerings, events, and special opportunities or any other information we think our Users will find valuable. We may provide such notices through any of the means available to us (e.g., phone, mobile, or e-mail), through the Platform, or through our marketing campaigns on any other sites or platforms.

If you do not wish to receive such promotional communications, you may notify us at any time by sending an e-mail to info@scopeinc.com, changing your communications preferences in your User Profile settings, or by following the “unsubscribe”, “stop”, “opt-out” or “change email preferences” instructions contained in the promotional communications you receive.

7. Data Security

In order to protect your Personal Data, we use industry-standard administrative, physical, and technical safeguards, including encryption, as appropriate. However, please be aware that regardless of any safeguards used, we cannot and do not guarantee the absolute protection and security of Personal Data stored with us or with any third parties as described in Section 4 above. If you have any questions regarding the security of your Personal Data, please contact us at info@scopeinc.com .

8. Data Subject Rights

If you wish to exercise your rights under any applicable law, including the EU General Data Protection Regulation (GDPR) or the California Consumer Privacy Act (CCPA), such as the right to request access to or rectification or erasure of your Personal Data held with Scope, to restrict or object to such Personal Data’s processing, to port such Personal Data, or the right to equal services and prices (each to the extent available to you under the laws applicable to you), please contact us by e-mail at info@scopeinc.com.

Please note that once you contact us by e-mail, we may instruct you on how to fulfill your request independently through your User Profile settings. We may require additional information and documents, including certain Personal Data, in order to authenticate and validate your identity and to process your request. Such additional data will be then retained by us for legal purposes (e.g., as proof of the identity of the person submitting the request), in accordance with Section 3 above.

If you would like to make any requests or queries regarding Personal Data we process on your account owner’s (our customer’s) behalf, please contact the accounts’ admin directly. For example, if you are a User who wishes to access, correct, or delete data processed by Scope on behalf of a customer, please direct your request to the relevant customer, who is the “data controller” of such data.

9. Data Controller/Processor

Certain data protection laws and regulations, such as the GDPR or the CCPA, typically distinguish between two main roles for parties processing Personal Data: the “Data Controller” (under the CCPA, “business”), who determines the purposes and means of processing and the “Data Processor” (under the CCPA, “service provider”), who processes the data on behalf of the Data Controller (or business). An explanation of how these roles apply to our Platform is below, to the extent that such laws and regulations apply.

Scope is the “Data Controller” of its Visitors’ and customer’s Personal Data, User Data consisting of profile and contact details, as well as usage, preferences, engagement and analytics data. With respect to such data, we assume the responsibilities of Data Controller (solely to the extent applicable under law), as set forth in this Privacy Policy. In such instances, our Service Providers processing such data will assume the role of “Data Processor”.

If any Users upload or submit customer data or other content to our Platform which includes Personal Data (e.g., by submitting their own clients’ contact details to one of their boards) such data will only be processed by Scope on behalf of our customer, which is the owner of the respective account, along with all other User Data processed on such customer’s behalf.

In such instances, our customer shall be deemed the “Data Controller” of such data and Scope will process such data on the customer’s behalf, as its “Data Processor”, in accordance with its reasonable instructions, this Privacy Policy and any other agreement in place with that customer.

Our Service Providers shall act as designated Sub-Processors in these instances. The customer will be responsible for meeting any legal requirements applicable to Data Controllers (such as establishing a legal basis for processing and responding to data subject rights requests concerning the data they control).

10. Additional Notices

Updates and Amendments: We may update and amend this Privacy Policy from time to time by posting an amended version and updating the “Last Revised” date below. The amended version will be effective as of the date it is published. When we make material changes to this Privacy Policy, we’ll provide customers with notice as appropriate under the circumstances, e.g., by displaying a prominent notice within the Platform or by sending customers an email. Your continued use of the Platform after the changes have been implemented will constitute your acceptance of the changes.

External Links: While our Platform may contain links to other websites or services, we are not responsible for their privacy practices. We encourage you to pay attention when you leave our Platform for the website or application of such third parties, and to read the privacy policies of each and every website and service you visit. This Privacy Policy applies only to our Platform.

Our Platform is not designed for anyone under the age of 13: We do not knowingly collect Personal Data from children and do not wish to do so. If we learn that a person under the age of 13 is using the Platform, we will attempt to prohibit and block such use and will make our best efforts to promptly delete any Personal Data stored with us with regard to such child. If you believe that we might have any such data, please contact us by e-mail at info@scopeinc.com

Questions, concerns or complaints: If you have any comments or questions regarding our Privacy Policy, or if you have any concerns regarding your Personal Data held with us, please contact info@scopeinc.com.

If you are a GDPR-protected individual, you also have the right to lodge a complaint with an EU supervisory authority.

Last Revised: January 5, 2023

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