Head of Customer Success
Customer success maven to rapidly expand vendor usage
Why this Role?
- Build and scale a marketplace: Our platform connects software companies who need implementation help to experts who want repeatable projects. The challenges that come with building and scaling marketplace are why we're hiring smart individuals like yourself.
- Get in at the ground floor: Our team is very small, but we punch above our weight. We've hit an inflection point with product-market fit and are ready to scale. You will have a big hand in shaping the company as we grow.
- Wear many hats: We all collaborate to get the job done. It's not uncommon to think through product features, business models, and database schemas all in the same day.
Responsibilities
- Actively own the success of a portfolio of vendors
- Make sure vendors are getting the most out of the Scope Platform to increase the number of projects created
- Engage Vendors in regular business reviews to ensure adoption, product maturity advancement, and during customer concerns to drive rapid resolution
- Establish and grow relationships with executive sponsors and decision makers
What we're looking for
- You have 3+ years of customer success or sales experience from a high-growth company
- You have experience developing strategies on assigned accounts to fully leverage technology solutions
- You have led projects from conception to closure, and have experience using internal resources to get things done
- You know how to build trusted relationships with executive sponsors and end users
- Experience running a full sales cycle
- Strong written and verbal communications
- Enterprise Software account management experience with SaaS applications